Route optimization software for couriers and express messaging
Plan, optimize and track every delivery in real time. Your senders order online, your recipients track their parcel, your dispatch manages everything from a single screen.
Dynamic re-optimization of trips
An urgent pickup drops at 10:15 AM? The algorithm instantly slots it into the nearest route without reshuffling the others. Your dispatcher does nothing — the courier gets the update on their phone in real time.
Public tracking & recipient notifications
Share a login-free tracking link with every recipient — like an Uber for deliveries. Your customers watch their courier approach on the map. Result: zero inbound calls asking "where is my parcel".
Self-service sender portal
Your B2B clients place pickup requests directly via a dedicated portal: individual entry, bulk CSV import, shipment tracking. No more manual re-entry for your dispatch team.
+35%
deliveries per courier per day
-30%
empty kilometers eliminated
< 2 months
to achieve full ROI
The dispatch platform built for couriers and express messaging
Courier and urban messaging companies juggle dozens of on-demand trips, planned pickups, urgent documents and H+2 express deliveries every day. Every minute spent organizing routes manually is one less delivery made. MapFlow is a route optimization software built for this trade: it calculates the shortest itineraries for your cargo bike, scooter or LCV fleet in seconds, integrates urgent trips in real time and gives your senders a self-service portal to place orders without overloading your dispatch.
Key features for courier dispatch
- Dynamic re-optimization: every new express pickup is automatically inserted into the nearest courier's route, with no dispatcher intervention.
- Shareable public tracking link for every recipient — real-time ETA and approach notifications, no app required.
- Complete digital proof of delivery: parcel photo, electronic signature, GPS timestamp and comments, automatically archived on the client record.
- B2B sender portal: regular clients enter pickup requests, bulk-import orders via CSV and track their shipments independently.
- Mixed fleet management: employed couriers and independent subcontractors on the same platform, with dedicated mobile access and full dispatch visibility.
Daily challenges for courier and messaging companies
Urban courier companies face a complex equation: managing dozens of on-demand trips with tight deadlines (same-day, H+2), coordinating a mixed fleet of employees and independent subcontractors, absorbing last-minute cancellations and urgent requests — all while keeping mileage costs under control. Without a proper dispatch tool, manual coordination on spreadsheets or by phone generates empty kilometers, cascading delays and assignment errors. Your B2B senders demand real-time tracking and compliant proof of delivery — and your end recipients expect a tracking experience as smooth as the biggest e-commerce platforms.
Measurable ROI for your courier business
Courier and messaging companies that adopt MapFlow see results within the first weeks: +35% deliveries per courier per day through optimized itineraries and elimination of idle time between pickups. Empty kilometers drop by 30%, translating directly into fuel savings and reduced vehicle wear. Dispatch time spent on manual planning is cut in half. Disputes decrease thanks to timestamped proof of delivery. Full ROI is achieved in less than 2 months, even for a fleet of 5 couriers.
A typical day with MapFlow at an urban courier company
7:45 AM — your dispatcher opens MapFlow and finds 12 orders already entered by B2B senders through the client portal overnight. They add 35 more trips received by email and launch optimization: in 8 seconds, the algorithm generates optimal routes for 6 couriers split between cargo bikes and scooters, respecting each vehicle's capacity and recipient time windows. 9:20 AM — a client calls with an urgent H+1 document pickup. The dispatcher creates the trip in MapFlow; the algorithm automatically slots it into the nearest courier's route without disrupting other deliveries. The courier gets the notification on their phone. 11:30 AM — a recipient clicks their tracking link and sees their courier 8 minutes away. No calls to the office. 12:15 PM — the courier delivers a fragile parcel, takes a photo, captures the recipient's signature and MapFlow archives the proof of delivery with GPS timestamp. At end of day, senders access their delivery reports directly in their portal, without contacting your team.
This solution is made for you if…
- Courier or express messaging company
- 5 to 50 couriers (cargo bike, scooter, LCV)
- On-demand trips + planned pickups
- Regular B2B senders to retain
Concrete results for your courier business
Increase the number of deliveries per courier each day with precision-optimized routes and dynamic re-assignment of urgent trips. Cut mileage costs by eliminating empty runs between pickups. Give your recipients real-time tracking on par with the best e-commerce platforms — and your B2B senders a self-service portal that eliminates re-entry work. Secure every delivery with complete digital proof (photo, signature, GPS timestamp) to reduce disputes and build lasting client trust.
+35%
deliveries per courier per day
-30%
empty kilometers eliminated
< 2 months
to achieve full ROI
Frequently Asked Questions
Is MapFlow suitable for cargo bike and electric scooter couriers?
How do you handle urgent H+1 or H+2 trips without disrupting routes already in progress?
Can you manage independent subcontractor couriers alongside employees?
Can my sender clients place pickup orders directly in MapFlow?
Does MapFlow integrate with our TMS or existing management software?
How long does it take to deploy MapFlow in a courier company?
Related resources
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